Organisational development and capacity building.

Our organisational development and capacity building service strengthens the capability and performance of public sector organisations. We build robust, efficient and innovative institutions that meet the demands of modern governance, and we work alongside leaders until the change holds.

Capacity Building

Training and Workshops: Specialised training sessions and workshops that develop the skills and knowledge of public sector employees.
Technical Assistance: Ongoing technical support and advisory services to strengthen organisational competencies.
Institutional Strengthening: Developing organisational structures and processes that improve efficiency and effectiveness.

Staff Performance Management

Performance Appraisal Systems: Designing and implementing appraisal systems with clear criteria and feedback mechanisms.
Goal Setting and Monitoring: Setting measurable performance goals and monitoring progress through regular assessment.
Motivation and Incentive Programmes: Programmes that motivate staff and recognise outstanding performance, building a culture of excellence.

Strategic Communication

Communication Planning: Comprehensive communication plans aligned with organisational goals and key audiences.
Media Relations: Managing relationships with the media for accurate and fair coverage of organisational activity.
Public Engagement: Public engagement initiatives that gather feedback, build trust and promote transparency.

Information Management

Data Governance: Frameworks and policies for how data is managed and used within the organisation.
Information Systems: Implementing and optimising systems for data collection, storage and analysis.
Knowledge Management: Strategies to capture, share and use organisational knowledge so it is accessible and used.

Leadership Training and Executive Coaching

Leadership Development Programmes: Customised programmes that develop current and future leaders.
Executive Coaching: One-to-one coaching that sharpens senior executives' leadership, decision-making and strategic thinking.
Succession Planning: Succession plans that secure continuity and stability in leadership roles.

Quality Standards Management

Standards Development: Quality standards and guidelines that meet industry good practice.
Quality Assurance Programmes: Programmes that monitor and evaluate the quality of services and operations.
Continuous Improvement: Improvement initiatives that raise service delivery and operational efficiency.

Skills Alignment

Skills Assessment: Assessments that identify current skill levels and gaps within the organisation.
Training and Development Plans: Targeted plans that close identified gaps and raise workforce capability.
Talent Management: Strategies to attract, develop and retain the people the organisation needs to meet its goals.

Programme themes

Public policy and governancePolicy design, analysis, regulation and public sector reform.
Monitoring, evaluation and dataResults frameworks, indicator verification, evaluation design and analytics.
AI governance and responsible technologyProcuring, overseeing and auditing AI in the public interest.
Public finance and devolutionRevenue mobilisation, PFM, cost-benefit analysis and subnational economics.
Leadership and strategyStrategic thinking, decision-making and institutional performance.
Communications and engagementCommunicating policy and evidence with clarity and effect.

Formats and delivery

Executive briefingsShort, high-level sessions for boards and senior leadership.
Workshops and clinicsHands-on sessions built around the institution's own work.
Programmes and cohortsStructured multi-session learning for teams and departments.
Coaching and mentoringOne-to-one and small-group support embedded in live projects.
Onsite or virtualDelivered wherever teams are, across the region.

Courses